The games offered on GAMRFIRST are primarily intended to entertain you. However, it can happen that the game unconsciously becomes more present and leads to negative consequences on your daily life. GAMRFIRST wishes to protect its players so that the game is and remains above all a pleasure.
Responsible gaming is first and foremost a relationship of trust between the player and the casino. This trust is anchored in the total transparency of communications. On the player's side, it is about adopting a controlled gambling practice in order to avoid any risk of gambling addiction and to share their gambling habits. On our side, it's a daily commitment to offer our customers a listening ear, support and practical advice to keep gambling fun.
Learning about responsible gambling also means protecting yourself in a preventive way and knowing the tools that have been put in place to help you on a daily basis.
Tools for responsible gambling
Protection of minors and good parenting practices
What is gambling addiction ?
Gambling addiction, problem gambling, pathological gambling, ... there are many names, but what exactly do these terms mean?
The majority of people who gamble do so casually for entertainment. However, some people can lose control of their gambling behaviour and develop gambling-related problems. There are different ways to approach gambling.
The recreational game
The definition of responsible gambling is that the recreational gambler sees gambling as an occasional form of entertainment and his gambling behaviour is adapted to his resources. The person does not put him in financial danger and accepts to lose without replaying in order to "get his stakes back".
Problem gambling occurs when gambling behaviour begins to have negative consequences, which may be financial, family, employment, social and/or psychological. The first indication of problem gambling is an increase in the amount of money used for gambling. The problem gambler tends to gamble larger amounts of money on a more regular basis.
Pathological gambling refers to more severe difficulties than problem gambling. At this stage, gambling becomes a pervasive/obsessive preoccupation that significantly impacts family, work and social relationships. It is not uncommon for emotional disorders, such as depression or anxiety disorders, to develop in parallel. People with pathological gambling frequently borrow money to continue gambling or to pay off debts incurred while gambling.
How can I play responsibly ?
To keep gambling fun, we define responsible gambling as self-regulation of one's gambling practices. Self-control or control over your gambling behaviour should never be lost! Never forget that you are free to play, to continue and to stop, and that this freedom is part of the pleasure of playing.
To help you do this, we have provided a number of tips and tools to help you regulate your gambling.
Tips for responsible gambling
Play for fun
Don't think of gambling as a way to make money, to "make it up", or as an escape from life's difficulties. Keep in mind that gambling is a leisure activity, designed to entertain you.
Take advantage of your earnings
Know how to stop. Don't replay your money immediately and treat yourself with your winnings... Why not take the opportunity to go to a restaurant or buy yourself a gift?
Play without borrowing
Do not borrow money or go into debt in the hope of winning. Gambling at GAMRFIRST is a hobby, not a way to make money.
Take regular breaks
During your session, take the time to take breaks. This way, you can regularly review your budget and the time spent, without getting bored of the game and thus keeping the pleasure of playing!
You can also set up cool-offs on the game offer of your choice from your player account. You can find more information about cool-offs in the "Tools for Responsible Gaming".
Set a limit for yourself
Decide in advance how much money you will bet, and stick to it. You can set bet, net loss and deposit limits at any time from your player account. You can find more information about game limits in the "Tools for Responsible Gaming" section.
Watch your playing time and the amount of money you commit
All information about your gaming activity can be accessed from your your player account.
Talk to our teams
All of our employees are trained in Responsible Gaming and how to help you. This means that you can get advice and solutions for Responsible Gaming! Please feel free to contact our social concept team and/or specialized support services.
Tools for responsible gambling
Don't take the risk of exceeding your limits, choose them and we'll take care of the rest! We have set up a tool that allows you to set your limits, whether it be on losses, bets or deposits that you make for a daily, weekly or monthly period. It's up to you!
Loss limit: A loss limit allows you to define the amount you are allowed to lose each day, week or month. Once your losses reach this amount, you cannot bet again until the end of the defined period.
Betting limit: By choosing a betting limit, you determine the maximum amount you want to bet, both in case of winnings and losses. Once this amount is reached, you cannot enjoy the GAMRFIRST game offer until the end of the defined period.
Deposit limit: Decide the maximum amount of money you are allowed to deposit into your account each day, week or month by setting a deposit limit. Once you reach this limit you cannot deposit any more money into your player account until the end of the set period.Set a limit
To keep the pleasure of playing, why not take a break? Sometimes it's hard to take a break when you're "caught up" in the game. You can define a cool-off ranging from 1 day to 6 months for all games or for a specific game category (slot machines, blackjack, roulette, baccarat, poker, dice games). You can set multiple cool-offs to target multiple game categories.
During the cool-off, you will not be able to bet in the selected game categories until the set deadline.Take a break
Game session information
Responsible gambling also means being aware of your gambling practices, which is why all the information relating to your gambling sessions is available in your personal space. You can track all deposits, payouts, winnings, wagers, losses and play time on your player account.
Test your playing behaviour
Responsible gambling also means knowing your gambling behaviour better and asking yourself the right questions! Take a self-assessment test to determine what type of gambler you are. To do this, simply think back over the past few weeks and answer the test questions honestly by selecting the boxes that apply to you.
Gambling exclusions in Switzerland
The imposed and voluntary gambling exclusions are valid for an indefinite period of time and are effective for all Swiss gaming houses and online gaming platforms.
Exclusions are recorded in a national register.
Learn more about gambling exclusions
Do you feel that gambling is an important part of your life and that your gambling behaviour is or is becoming problematic? Asking for your exclusion from gambling is the first step to prevent you from becoming addicted to gambling.
The ban applies throughout Switzerland to all licensed casino games in casinos and on the Internet, as well as to online lotteries, sports betting, games of skill and major games determined by the intercantonal authorities.Self-Exclusion
In order to ensure your safety, we are required by law to impose a ban on gambling if we suspect that the person concerned is insolvent, does not meet his financial obligations, places bets that are out of proportion to his income or assets, or displays a gambling addiction.
In accordance with the legal framework and our player protection policy, we automatically analyse your gaming behaviour to detect risky gambling behaviour.
The ban applies throughout Switzerland to all licensed casino games in casinos and on the Internet, as well as to online lotteries, sports betting, games of skill and major games determined by the intercantonal authorities.
Lifting of voluntary and imposed exclusions
Is it time for you to get back into the game? A lifting of an gambling exclusion, whether voluntary or imposed, can only be requested if the reason for the ban no longer exists. In addition, in accordance with article 84 of the OJAr (Swiss Gaming Ordinance), a lifting of a voluntary exclusion can only be granted after a minimum of 3 months of exclusion.
The request to lift the ban must be sent in writing to the gaming house or company that issued the ban. The procedure for lifting the gambling ban involves the people responsible for the casino's social concept, as well as a specialist cantonal service.
I wish to request a lift of exclusion
Family and friends
Emotionally painful. You may have seen signs that your loved one has a problem with gambling for some time. The first step is to talk about it with someone you trust or with a professional if you feel the need to do so.
Here are also some tips for dealing with the subject
You can indicate that you are concerned and want to help as much as possible, without hiding the problems. It is best not to try to protect your loved one by downplaying the situation and taking responsibility away from the person.
A constructive attitude is to clearly express to your loved one what inconveniences you are experiencing as a result of gambling. For example, you can tell them what you think about the missed appointments, the tense atmosphere at home, the excessive expenses, etc.
If your loved one is showing signs of risky gambling, you can bring up the idea of getting a ban on gambling. Ideally, this should come from the person who is gambling and they should initiate the ban themselves, as change can only come from the person themselves. You can find more information in the "Voluntary Exclusion".
You can also report your loved one's problematic situation to the Swiss Casinos' social measures department. You will find more information in the section "Third Party Reporting".
What if the player has children?
Children will sooner or later sense that something is wrong. Try to explain what is going on in a calm and educational way. Try to talk at their "level", in an age-appropriate way, without involving them in the problems. It is best to do this with the relative concerned or with another trusted adult (grandparents, uncle, aunt, older brother or sister).
Make it clear to children that they are not responsible and cannot do anything about their parents' problems.
When possible, let the children express their feelings, the changes they have noticed (lack of attention, broken promises, unpredictable behaviour of the parent concerned, regular arguments), how they are experiencing it, and what changes they are expecting.
All children may react differently. Some have the illusion that they can solve their parents' problems. Others get angry, start to shut down and rebel. Still others will "pretend" or try to distract you. Give them attention and try to provide a structured environment so they feel safe and encouraged to live their lives as children.
How can you help during your loved one's remission?
Ask the player how they prefer to be supported.
A person who gradually begins to gamble more may encounter problems with those around him or her and receive a lot of blame. However, changes in behaviour occur more easily when the person has a good opinion of himself or herself. Value the things that go well, the developments.
Talk openly about gambling (the behaviour, the function of gambling and the problems of gambling).
Discuss expectations of treatment and explore together how trust, which has been damaged so far, can be rebuilt in other ways.
Help your loved one deal with their problems and feelings in a different way. For example, by discussing their concerns, their stressful moments at work, and by offering suggestions to help them react better. Sometimes a simple ear and a different perspective can be a good source of support.
Third party reporting
Are you concerned about a family member or friend who gambles excessively? Do you see negative financial and/or psychological consequences of gambling in this person? Report it to us as soon as possible. You can contact us at any time. We will accompany you through the process and we will find appropriate solutions together.
You can also fill in the third party notification form directly and send it to us by e-mail at the following address: email@example.com.
Protection of minors and good parenting practices
In Switzerland, gambling is strictly forbidden to minors under the age of 18. For this reason, we manually check all the identification documents presented during registration. Any player who provides false information or who is not of legal age is immediately blocked.
As a parent, we strongly encourage you not to let your children gamble with your consent and to protect your account details or your ID and bank card so that your children cannot access them. Starting to gamble at a young age can lead to complications and/or an easier transition to "pathological" gambling.
Contacting a specialised organisation
Here are the main contacts and emergency numbers if you need advice, support or debt advice:
Contact the GAMRFIRST Social Measures Department
GAMRFIRST's Social Measures Manager and her team are available to answer your questions.
By phone: +41 21 962 83 27
By email to the following address: firstname.lastname@example.org