PLAY RESPONSIBLY

The games offered on GAMRFIRST are primarily intended to entertain you. However, it can happen that the game unconsciously becomes more present and leads to negative consequences on your daily life. GAMRFIRST wishes to protect its players so that the game is and remains above all a pleasure.

Responsible gaming is first and foremost a relationship of trust between the player and the casino. This trust is anchored in the total transparency of communications. On the player's side, it is about adopting a controlled gambling practice in order to avoid any risk of gambling addiction and to share their gambling habits. On our side, it's a daily commitment to offer our customers a listening ear, support and practical advice to keep gambling fun.

Learning about responsible gambling also means protecting yourself in a preventive way and knowing the tools that have been put in place to help you on a daily basis.

What is gambling addiction ?

Gambling addiction, problem gambling, pathological gambling, ... there are many names, but what exactly do these terms mean?

The majority of people who gamble do so casually for entertainment. However, some people can lose control of their gambling behaviour and develop gambling-related problems. There are different ways to approach gambling.

How can I play responsibly ?

To keep gambling fun, we define responsible gambling as self-regulation of one's gambling practices. Self-control or control over your gambling behaviour should never be lost! Never forget that you are free to play, to continue and to stop, and that this freedom is part of the pleasure of playing.

To help you do this, we have provided a number of tips and tools to help you regulate your gambling.

Tips for responsible gambling

Play for fun

Don't think of gambling as a way to make money, to "make it up", or as an escape from life's difficulties. Keep in mind that gambling is a leisure activity, designed to entertain you.

Take advantage of your earnings

Know how to stop. Don't replay your money immediately and treat yourself with your winnings... Why not take the opportunity to go to a restaurant or buy yourself a gift?

Play without borrowing

Do not borrow money or go into debt in the hope of winning. Gambling at GAMRFIRST is a hobby, not a way to make money.

Take regular breaks

During your session, take the time to take breaks. This way, you can regularly review your budget and the time spent, without getting bored of the game and thus keeping the pleasure of playing!

You can also set up cool-offs on the game offer of your choice from your player account. You can find more information about cool-offs in the "Tools for Responsible Gaming".

Set a limit for yourself

Decide in advance how much money you will bet, and stick to it. You can set bet, net loss and deposit limits at any time from your player account. You can find more information about game limits in the "Tools for Responsible Gaming" section.

Watch your playing time and the amount of money you commit

All information about your gaming activity can be accessed from your your player account.

Talk to our teams

All of our employees are trained in Responsible Gaming and how to help you. This means that you can get advice and solutions for Responsible Gaming! Please feel free to contact our social concept team and/or specialized support services.

Tools for responsible gambling

Game limits

Don't take the risk of exceeding your limits, choose them and we'll take care of the rest! We have set up a tool that allows you to set your limits, whether it be on losses, bets or deposits that you make for a daily, weekly or monthly period. It's up to you!

Cool-off

To keep the pleasure of playing, why not take a break? Sometimes it's hard to take a break when you're "caught up" in the game. You can define a cool-off ranging from 1 day to 6 months for all games or for a specific game category (slot machines, blackjack, roulette, baccarat, poker, dice games). You can set multiple cool-offs to target multiple game categories.

Game session information

Responsible gambling also means being aware of your gambling practices, which is why all the information relating to your gambling sessions is available in your personal space. You can track all deposits, payouts, winnings, wagers, losses and play time on your player account.

Test your playing behaviour

Responsible gambling also means knowing your gambling behaviour better and asking yourself the right questions! Take a self-assessment test to determine what type of gambler you are. To do this, simply think back over the past few weeks and answer the test questions honestly by selecting the boxes that apply to you.

Gambling exclusions in Switzerland

The imposed and voluntary gambling exclusions are valid for an indefinite period of time and are effective for all Swiss gaming houses and online gaming platforms.

Exclusions are recorded in a national register.

Learn more about gambling exclusions

Voluntary exclusion

Do you feel that gambling is an important part of your life and that your gambling behaviour is or is becoming problematic? Asking for your exclusion from gambling is the first step to prevent you from becoming addicted to gambling.

Imposed exclusion

In order to ensure your safety, we are required by law to impose a ban on gambling if we suspect that the person concerned is insolvent, does not meet his financial obligations, places bets that are out of proportion to his income or assets, or displays a gambling addiction.

Lifting of voluntary and imposed exclusions

Is it time for you to get back into the game? A lifting of an gambling exclusion, whether voluntary or imposed, can only be requested if the reason for the ban no longer exists. In addition, in accordance with article 84 of the OJAr (Swiss Gaming Ordinance), a lifting of a voluntary exclusion can only be granted after a minimum of 3 months of exclusion.

Family and friends

Emotionally painful. You may have seen signs that your loved one has a problem with gambling for some time. The first step is to talk about it with someone you trust or with a professional if you feel the need to do so.

Here are also some tips for dealing with the subject

You can indicate that you are concerned and want to help as much as possible, without hiding the problems. It is best not to try to protect your loved one by downplaying the situation and taking responsibility away from the person.

What if the player has children?

Children will sooner or later sense that something is wrong. Try to explain what is going on in a calm and educational way. Try to talk at their "level", in an age-appropriate way, without involving them in the problems. It is best to do this with the relative concerned or with another trusted adult (grandparents, uncle, aunt, older brother or sister).

How can you help during your loved one's remission?

Ask the player how they prefer to be supported.

A person who gradually begins to gamble more may encounter problems with those around him or her and receive a lot of blame. However, changes in behaviour occur more easily when the person has a good opinion of himself or herself. Value the things that go well, the developments.

Third party reporting

Are you concerned about a family member or friend who gambles excessively? Do you see negative financial and/or psychological consequences of gambling in this person? Report it to us as soon as possible. You can contact us at any time. We will accompany you through the process and we will find appropriate solutions together.

You can also fill in the third party notification form directly and send it to us by e-mail at the following address: [email protected].

Protection of minors and good parenting practices

In Switzerland, gambling is strictly forbidden to minors under the age of 18. For this reason, we manually check all the identification documents presented during registration. Any player who provides false information or who is not of legal age is immediately blocked.

As a parent, we strongly encourage you not to let your children gamble with your consent and to protect your account details or your ID and bank card so that your children cannot access them. Starting to gamble at a young age can lead to complications and/or an easier transition to "pathological" gambling.

Contacts

Contacting a specialised organisation

Here are the main contacts and emergency numbers if you need advice, support or debt advice:

Contact the GAMRFIRST Social Measures Department

GAMRFIRST's Social Measures Manager, Mr Geoffroy, and his team are available to answer your questions.

By phone: +41 21 962 83 16 / +41 21 539 14 39

By mail to the following address: [email protected]